- Return Window:
- You have 3 working days from the date of delivery to return items.
- Eligibility:
- Items must be unused, in their original packaging, and with invoice attached to be eligible for a return. Some items may be non-returnable, such as used or opened products.
- Return Process:
- To initiate a return, contact us at admin@ahdetergents.co.za. Provide your order number and reason for return.
- Return Shipping:
- Return shipping costs are your responsibility. If the return is due to our error (e.g., incorrect item), we will cover the return shipping costs.
- Refunds:
- Once we receive and inspect your return, a replacement pack will be arranged and delivered to you within 5 business days. Please note that shipping costs are non-refundable.
- Exchanges:
- If you’d like to exchange an item, follow the return process and place a new order for the item you want.
- Damaged or Defective Items:
- If you receive a damaged or defective item, contact us within 3 days of delivery. We’ll arrange for a replacement or refund.
- Contact Information:
- For any questions or issues with returns or shipping, contact us at admin@ahdetergents.co.za /063 495 2540.
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